Find answers to
Frequently Asked Questions.
When vehicle trouble happens, fast and dependable assistance can make all the difference. Brown’s Towing & Repair provides 24-hour towing and roadside assistance for drivers who need reliable service, whether it’s a breakdown, flat tire, dead battery, lockout, or vehicle recovery. Explore the frequently asked questions below to learn more about our towing and roadside services, what to expect when you call, and how our team helps get you back on the road safely. Browse our frequently asked questions for additional information, or contact our team if you don’t see your question listed.
The cost of a tow depends on several factors, including your location, the type of vehicle, the distance it needs to be towed, and the specific service required. Once we understand your situation, we'll explain your options and provide pricing before service begins whenever possible. Our goal is to provide dependable service with honest, straightforward communication.
Response times vary depending on your location, weather conditions, traffic, and current service demand. Because we provide 24-hour towing and roadside assistance, we work to dispatch a driver as quickly as possible. We'll keep you informed so you know when help is on the way.
Roadside assistance may be all you need if you're dealing with a dead battery, flat tire, lockout, or another issue that can safely be resolved on-site. If the vehicle cannot be safely driven after the service is completed, towing may be the better option. We'll help determine the appropriate service when you call.
We provide light-duty towing for passenger vehicles, including most cars, SUVs, pickup trucks, and vans. If you're unsure whether your vehicle can be towed, simply give us a call and we'll discuss your situation. Our team will recommend the safest solution for your vehicle.
If it's safe to do so, move your vehicle to the shoulder or another safe location away from traffic. Turn on your hazard lights, remain inside your vehicle if conditions allow, and call for roadside assistance or towing. Providing your location and a description of the problem helps us respond more efficiently.
Yes. If your vehicle cannot be safely driven following an accident, we can tow it from the scene to your preferred repair facility or another approved destination. Our goal is to help make a stressful situation a little easier by providing prompt, professional service.
A battery can fail for many reasons, including age, extreme temperatures, leaving lights or accessories on, charging system problems, or simply reaching the end of its service life. Sometimes a battery that seemed fine the day before can suddenly lose enough power to prevent the vehicle from starting. If you're stranded, we can come out and help.
Yes. Jump-start service is one of the roadside assistance services we provide. If a jump-start gets your vehicle running, you may be able to continue driving, but if the battery or charging system has failed, additional repairs or towing may be necessary.
If it's safe, pull over to a secure location away from traffic and turn on your hazard lights. Avoid driving on a flat tire any farther than necessary, as doing so can cause additional damage. We can assist with a tire change or arrange towing if the tire cannot be safely replaced on-site.
A winch-out service is used when a vehicle becomes stuck and cannot move under its own power. This may happen if the vehicle slides into a ditch, becomes stuck in mud, snow, or another difficult area. Our equipment allows us to safely recover many vehicles without causing unnecessary damage.
